Empowering Digital

Value delivered through optimised-to-suit Managed Web Hosting Solutions backed by Australian Technical Account Management and enterprise-grade infrastructure behind the scenes. We aim to weaponise your business and its clients using high performing Linux systems & locals who actually get it. Australian family-owned and trading more than 1 decade now, our clients come first.

Daring to be different, we take a best-practices and relationship-driven approach to everything we do. Dare to be bold!

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Managed WordPress Insights & Analytics.

Our crew write software which helps to solve your business problems, and we expose as much as we can to you in helpful ways – such that you’re empowered to act on facts and have full confidence in the platforms which weaponise your clients. Where you’re not able to do something, let us know so we can improve the process.

Easily check on fast/slow-loading websites, errors, load forecasting, email deliverability & reputation, and a bunch more – immediate access 24/7/365.

As your team encounters issues, friction and slow-down points, you’re able to raise a discussion with your on-shore Technical Account Manager – in turn, we’ll converse with our client-base and if there’s demand, we’ll design and build a solution in collaboration with our phenomenal Aussie clients – coast to coast. This is where our open-source Linux-powered systems really shine – when COVID hit, we took the opportunity to entirely rebuild our infrastructure to benefit our clients, allowing us to leverage the decade of experience we’ve had around Web and Email Hosting, Internet Networking, Email Deliverability, PHP Performance & beyond.

Old-school methods. Modern systems.

Orchestrating and optimising, always evolving our systems to better serve client needs. We’re active Linux Systems Engineers and Software Developers, with much capability and experience in-between to deliver on bespoke requirements. Our business is never idle, and is the result of our own evolution up to this point – always open to feedback, we’re the kind to listen to your problems then deliver a structured plan to get your time back, and avoid more monotony continuing onwards. 🙂

Merlot’s clients entrust us to keep their Hosting Engine Room operating in ideal conditions, to keep them abreast of changes/trends/concerns across their Managed Compute environment with us (Account Management), and above all to improve our systems and processes where they identify a way it could be made better. We operate with a select client base, keeping our crew-to-client ratio highly performant – this allows us to properly orchestrate AND manage each and every machine.

You’re empowered to deliver weapons-grade service to your clients. We’re empowered by your growth and success.

Always evolving.

Profit via Empowerment.

Empowering Digital means going deeper than surface-level in your Website and Hosting environments. Improving your perception of worth (if/as needed), assisting with pricing/package value and inclusion amendments – to better support your end clients while also improving your MRR/ARR as you scale.

If you’re happy as-is, that’s okay too – though we’re always looking for ways to improve your operations in the online space, so if we can’t work with you through major/security issues like PHP version upgrading (and retiring), then there will come a point where you simply won’t be compatible with Merlot Digital.

Your local team are able to leverage our local team, empowering your every day digital. We love to say it – Fully Managed with us actually bloody means it! If you need help, we’re here to help – it’s that simple.