Merlot Digital









WHO Media (QLD)

Who Media

Website Design Agency

With around 100 Websites, a loyal Australian client base & a failing hosting set-up (support off-shored) they had to make a move.

Looking for a Host who’d resolve their support issues, unearth the root causes behind odd problems, and work to make sure their client sites flew, they chose us. We delivered on all fronts!

Small through Serious

Designing, developing and hosting websites for Small Businesses through to Enterprise sites, WHO had to make the right strategic decision with Servers.

Account Management

From security issues & false promises at their old hosts to personalised service backed by a local Account Manager with us, they’re able to relax – it’s covered.

Modern & legacy sites

Few agencies are free of all forms of legacy websites! This firm wanted to ensure that support would cover older sites through to their latest & greatest.

“Like most of us, jumping from one host to another can be an extremely daunting and a downright terrifying prospect.

Over the past 16 years we have had to make the move twice. Recently, we have made the decision to move to Merlot Digital, due to a ‘Specific’ hosting company’s decision to move their services offshore.

We’ve known Luke for a period of time before we had to leap and decided to give him a go.

Damn glad we did!


The previous move was a nightmare, so we were well versed on what we needed and wanted, not just for us, but more importantly, our clients. With well over 100 Websites and an additional 600 Domains we placed our trust in Merlot.

It all went swimmingly!

Sure, there were a couple of issues that fell through the cracks, but it was with this we could see the new level of service we were to be offered – and we couldn’t be happier.”

WHO Media Director, Dean Hooley

Worried? Migrating is easy!

Our clients are so happy that we’ll migrate you to Merlot Digital at no charge (per usual), and if you end up deciding that we’re not the right fit for you, we’ll provide a comprehensive handover to your new provider and make sure you’re happily off on your way.

No bad karma, no burnt bridges: service how it should be!



Fixing weak & slow points! 🛡️

Before migrating their agency over, we identified their main problem areas – these ranged from slow performance, to inadequate security, to room to change some of their workflows to further improve on the “Ideal Hosting Trio”.

Reliability – Security – Performance :: These are at the core of our solutions.

Modernised underlying software stack (Web & SQL)

Updated Dev to Prod workflow and BTS practices

Off-loaded a major workload from their cluster

Integrated Site Caching to work for their biz

Refined automations to Optimise/Secure


Merlot Digital & WHO Media

It’s critical to everyone that your business operates on the most tried and tested foundations possible. We invest tirelessly in our infrastructure and network, but more importantly we’re committed to powerful relationships that can be depended on year-in and year-out. This is no different with WHO Media.

Dean Hooley – Queensland local – Has co-run WHO Media for around 20 years. With COVID, they refined their business approach and engaged us.

Direct access to their local Account Manager (Engineer)

Confidence that issues will be handled right every time

Future-centric plan for Hosting scale within WHO Media

Monitoring across all Servers/Services = peace of mind

Australia Roos

Clients sharing the Merlot Digital love

What do some other customers reckon?

Thank you to the Merlot Digital team for making the migration of our services so easily and the on-going management a pleasure. Your business support has been outstanding.

Sam V.

Marketing Firm, Australia

Excellent customer service & attention to detail. They’re always happy to discuss things at a level I can understand. I’ve recommended them to friends who’ve been impressed.

Roger A.

Dental Practice, Australia

No bulls#!t. Doing things properly.

We listen & dig deeper – engineering solutions.

100% Australian family-owned.

Not a fan of overseas tech support games? We don’t believe in endless department transfers, nor making you repeat what we already know.

It’s easy to get help from Lenny and the gang.

60-day Money-back Guarantee!

We get it, not everyone is going to love how we do things, but given how few clients leave us, we happily give you 60 days to work out if we fit in for you.

Refunds are easy – reasoned or not.

We're redefining Hosting Servers

Hosting and Cloud needs to be different when it comes to Agencies. Online isn’t nearly as good as “blazing fast”.
Focused on premium service backed by reliable high-performing systems that do more, we’re here for your successes into the future.

Our crew have been in this field a long time now and have seen many companies come, go and sell out to overseas.
We’re focused on investing in Australian Business, and continue to be locally owned and operated.

Not sure? Don’t fear, if you don’t love us you can leave under our 60-day money-back guarantee!