WEBSITE AGENCY IN THE HILLS DISTRICT (NORWEST)
Discover Web Solutions (NSW)
Design & WordPress Agency.
With hundreds of client Websites & previously running a Reseller Hosting set-up, it was time to get sorted and move into a Managed Server cluster.
In need of improved performance, effective support and a roadmap to support their growth plans, they came on-board with us back in 2021. We delivered on all fronts, and they’ve continued to enjoy ever-improved service in the time since, especially with our 2024 hardware upgrades!
Small through Serious
Designing, developing and hosting websites for Small Businesses through to Government & Medical companies, it was critical to make the right decision with their hosting provider.
Account Management
From generic service & false promises at the old host to personalised service backed by a local Account Manager with us, they’re able to relax knowing that help is there as needed.
Modern & legacy sites
Few agencies are free of all forms of legacy websites. This firm wanted to ensure that support would cover older sites through to their latest and greatest. Not a worry at all!
Coming from an expanding and outdated Reseller Hosting set-up, we were eager to kick things up a gear. Merlot came to the fore for us with Fully Managed Servers to provide our own dedicated hosting environment, without the server management hassle.
Their turn-key hosting platform was impressive, and as our hosting platforms were already integrated with WHMCS billing and automation, tying the new server cluster in was easy.
Now we’re years into the relationship with Merlot Digital and are growing with the many services Merlot has to offer. Their on-shore team are always available at a moments notice for anything we stumble upon, and are always improving their system. It’s been a great ride, especially with their hardware upgrades in 2024 that took things to a whole new level.
The crew at Discover Web Solutions are looking forward to seeing what the future holds. Thanks for everything!
– Discover Web Solutions Director, Mitchell Bird
Worried? Migrating is easy!
Our clients are so happy that we’ll migrate you to Merlot Digital at no charge (per usual), and if you end up deciding that we’re not the right fit for you, we’ll provide a comprehensive handover to your new provider and make sure you’re happily off on your way.
No bad karma, no burnt bridges: service how it should be!
TECHNICAL FLEXIBILITY & RELIABILITY
Fixing weak & slow points! 🛡️
Before migrating their agency over, we identified their main problem areas – these ranged from slow performance, to inadequate security, to room to change some of their workflows to further improve on the “Ideal Hosting Trio”.
Reliability – Security – Performance :: These are at the core of our solutions.
Modernised underlying software stack (Web & SQL)
Updated Dev to Prod workflow and BTS practices
Off-loaded a major workload from their cluster
Automated WP caching to work for their biz
Designed & deployed Packages & Pricing
RELATIONSHIPS UNPARALLELED IN THE INDUSTRY
Merlot Digital™ & Discover Web Solutions.
It’s critical to everyone that your business operates on the most tried and tested foundations possible. We invest tirelessly in our infrastructure and network, but more importantly we’re committed to powerful relationships that can be depended on year-in and year-out. This is the same with DWS.
Mitchell Bird has run Discover Web Solutions for over 15 years. Since COVID, they’ve refined their processes to focus on clients seeking turn-key design, advertising and business process automation services.
Direct access to their local Account Manager (Engineer)
Confidence that issues will be handled right every time
Future-centric plan for Hosting growth inside Discover
Discover's WHMCS installation is licensed by Merlot
Clients sharing the Merlot Digital love
What do some other customers reckon?
Thank you to the Merlot Digital team for making the migration of our services so easily and the on-going management a pleasure. Your business support has been outstanding.
Excellent customer service & attention to detail. They’re always happy to discuss things at a level I can understand. I’ve recommended them to friends who’ve been impressed.
Delivering Value
above & beneath the surface 24/7.
100% Australian family-owned.
Not a fan of overseas tech support games? We don’t believe in endless department transfers, nor making you repeat what we already know.
It’s easy to get help from Lenny and the gang.
60-day Money-back Guarantee!
We get it, not everyone is going to love how we do things, but given how few clients leave us, we happily give you 60 days to work out if we fit in for you.
Refunds are easy – reasoned or not.
We're redefining Hosting Servers
Hosting and Cloud needs to be different when it comes to Agencies. Online isn’t nearly as good as “blazing fast”.
Focused on premium service backed by reliable high-performing systems that do more, we’re here for your successes into the future.
Our crew have been in this field a long time now and have seen many companies come, go and sell out to overseas.
We’re focused on investing in Australian Business, and continue to be locally owned and operated.
Not sure? Don’t fear, if you don’t love us you can leave under our 60-day money-back guarantee!