DESIGN AGENCY IN LAKE MACQUARIE
psyborg® (NSW)
Design Agency
With over 100 Websites & having been upsold by their old host onto a no-better solution, it was time.
In need of improved performance, effective support and a solution that supported their growth plans, they entrusted our team in early 2021. We delivered on all fronts!
Small through Serious
Designing, developing and hosting websites for Small Businesses through to project-based multi-sites, it was critical to make the right decision with their hosting provider.
Account Management
Modern & legacy sites
We had some worries about entrusting a smaller host, but Merlot were able to prove their might before go-ahead.
Performance is tremendous, support is next-level and to have a local provider is ideal.
It’s been a dream run since day one, we’re loving it.
– psyborg® Director, Daniel Borg
Worried? Migrating is easy!
Our clients are so happy that we’ll migrate you to Merlot Digital at no charge (per usual), and if you end up deciding that we’re not the right fit for you, we’ll provide a comprehensive handover to your new provider and make sure you’re happily off on your way.
No bad karma, no burnt bridges: service how it should be!
TECHNICAL FLEXIBILITY & RELIABILITY
Fixing weak & slow points! 🛡️
Before migrating their agency over, we identified their main problem areas – these ranged from slow performance, to inadequate security, to room to change some of their workflows to further improve on the “Ideal Hosting Trio”.
Reliability – Security – Performance :: These are at the core of our solutions.
Modernised underlying software stack (Web & SQL)
Updated Dev to Prod workflow and BTS practices
Off-loaded a major workload from their cluster
Automated WP caching to work for their biz
Designed & deployed Packages & Pricing
RELATIONSHIPS UNPARALLELED IN THE INDUSTRY
Merlot Digital & psyborg®
It’s critical to everyone that your business operates on the most tried and tested foundations possible. We invest tirelessly in our infrastructure and network, but more importantly we’re committed to powerful relationships that can be depended on year-in and year-out. This is no different with psyborg®.
Daniel Borg – Part mind, Part machine – Has run psyborg® for 15 years. In 2021, psyborg® took out the Excellence in Micro Business award (LMCC).
Direct access to their local Account Manager (Engineer)
Confidence that issues will be handled right every time
Future-centric plan for Hosting growth within psyborg®
Design Work referred from Merlot Digital to their team
Clients sharing the Merlot Digital love
What do some other customers reckon?
Thank you to the Merlot Digital team for making the migration of our services so easily and the on-going management a pleasure. Your business support has been outstanding.
Excellent customer service & attention to detail. They’re always happy to discuss things at a level I can understand. I’ve recommended them to friends who’ve been impressed.
Driven by best-practices
We’re here to make your life easier.
100% Australian family-owned.
Not a fan of overseas tech support games? We don’t believe in endless department transfers, nor making you repeat what we already know.
It’s easy to get help from Lenny and the gang.
60-day Money-back Guarantee!
We get it, not everyone is going to love how we do things, but given how few clients leave us, we happily give you 60 days to work out if we fit in for you.
Refunds are easy – reasoned or not.
We're redefining Hosting Servers
Hosting and Cloud needs to be different when it comes to Agencies. Online isn’t nearly as good as “blazing fast”.
Focused on premium service backed by reliable high-performing systems that do more, we’re here for your successes into the future.
Our crew have been in this field a long time now and have seen many companies come, go and sell out to overseas.
We’re focused on investing in Australian Business, and continue to be locally owned and operated.
Not sure? Don’t fear, if you don’t love us you can leave under our 60-day money-back guarantee!