WEBSITE AGENCY IN NEW ENGLAND (INVERELL)
Waterfall Way Designs (NSW)
Website & App Development Agency.
With hundreds of client Websites & previously running an unreliable Dedicated Server, it was time to get sorted and move into a Managed Server cluster.
In need of improved performance, effective support and a roadmap to support their growth plans, WWD came on-board with us back in 2023. We delivered on all fronts, and they’ve continued to enjoy ever-improved service in the time since, especially with our 2024 hardware upgrades!
Small through Serious
Designing, developing and hosting websites for Small Businesses through to medium-sized businesses in their region, it was critical to make the right decision with their hosting provider.
Account Management
From average service & protracted outages at the old host to personalised service backed by a local Account Manager with us, they’re able to relax knowing that help is there as needed.
Internally Built CMS for Client Sites
Waterfall Way Designs manages their own Content Management System to provide blisteringly quick performance and easy self-service management for their end clients. All on PHP8 latest.
We rely on Merlot Digital to host and support our websites, and finding dependable Australian-based support was extremely important to us. Luke and the team have consistently delivered that reliability and much more.
What stands out most is Luke’s proactive approach to server management. He does not simply react when something goes wrong, he anticipates issues before they become problems and takes steps to mitigate them early. His attention to detail helps avoid many of the common issues other providers run into.
What is particularly unusual, and something we greatly admire, is the extent to which Luke advocates for his clients and the wider hosting community. When deeper technical issues arise, he does not stop at temporary fixes. He actively pursues solutions with world-leading software and infrastructure providers, raising tickets directly with development teams, participating in technical discussions and meetings, and helping improve the software platforms themselves. Many times he has identified issues, escalated them to the right people internationally, and contributed valuable insights that resulted in better outcomes not only for us, but for many others using those systems.
During our initial migration, we worked closely together to upgrade hundreds of our websites to the latest stable PHP versions. Since then, we have continued maintaining those standards, providing our clients with improved performance, stronger security, excellent uptime, and greater reliability.
As AI and modern security threats continue to expose new vulnerabilities, staying ahead of platform security is more important than ever. Luke recently managed our migration from cPanel to DirectAdmin, a significant and potentially stressful task that was handled with professionalism, precision, and care. Thanks to Merlot Digital, we are now operating on a stable, future-ready platform.
It is reassuring to have such an experienced and effective team supporting such a critical part of our business. We genuinely could not do what we do without Merlot Digital.
– Waterfall Way Designs Owner, David Carse
Worried? Migrating is easy!
Our clients are so happy that we’ll migrate you to Merlot Digital at no charge (per usual), and if you end up deciding that we’re not the right fit for you, we’ll provide a comprehensive handover to your new provider and make sure you’re happily off on your way.
No bad karma, no burnt bridges: service how it should be!
TECHNICAL FLEXIBILITY & RELIABILITY
Fixing weak & slow points! 🛡️
Before migrating their agency over, we identified their main problem areas – these ranged from frequent outages with the provider, some older PHP7, to room to change some of their workflows to further improve on the “Ideal Hosting Trio” in terms of provisioning via FTP and so on.
Reliability – Security – Performance: These are at the core of our solutions.
Modernised underlying software stack (Web & SQL)
Updated Dev to Prod workflow and BTS practices
Helped client to uplift from PHP7 to PHP8 100%
Improved deployment via FTP using SSH key
Designed & deployed Packages & Pricing
Adjusted CloudLinux LVE to suit WWD
RELATIONSHIPS UNPARALLELED IN THE INDUSTRY
Merlot Digital™ & Waterfall Way Designs.
It’s critical to everyone that your business operates on the most tried and tested foundations possible. We invest tirelessly in our infrastructure and network, but more importantly we’re committed to powerful relationships that can be depended on year-in and year-out. This is the same with WWD.
David and Alanna Carse have run Waterfall Way Designs for over 15 years. More recently, they’ve transitioned to subscription websites only, and offering business process automation & Artificial Intelligence too.
Direct access to their local Account Manager (Engineer)
Confidence that issues will be handled right every time
Future-centric plan for Website/Hosting growth (MRR)
Guidance and consultancy included along the way!
Clients sharing the Merlot Digital love
What do some other customers reckon?
Thank you to the Merlot Digital team for making the migration of our services so easily and the on-going management a pleasure. Your business support has been outstanding.
Excellent customer service & attention to detail. They’re always happy to discuss things at a level I can understand. I’ve recommended them to friends who’ve been impressed.
Delivering Value
above & beneath the surface 24/7.
100% Australian family-owned.
Not a fan of overseas tech support games? We don’t believe in endless department transfers, nor making you repeat what we already know.
It’s easy to get help from Lenny and the gang.
60-day Money-back Guarantee!
We get it, not everyone is going to love how we do things, but given how few clients leave us, we happily give you 60 days to work out if we fit in for you.
Refunds are easy – reasoned or not.
We're redefining Hosting Servers
Hosting and Cloud needs to be different when it comes to Agencies. Online isn’t nearly as good as “blazing fast”.
Focused on premium service backed by reliable high-performing systems that do more, we’re here for your successes into the future.
Our crew have been in this field a long time now and have seen many companies come, go and sell out to overseas.
We’re focused on investing in Australian Business, and continue to be locally owned and operated.
Not sure? Don’t fear, if you don’t love us you can leave under our 60-day money-back guarantee!